Welcome, fellow grower! At Raintree Nursery, we believe the magic begins the moment you choose a plant to join your garden story. We understand that waiting for your new fruit trees, berries, and vines is a time filled with anticipation. That’s why we’ve crafted a delivery process that is as reliable and thoughtful as the plants we nurture.
Our goal is simple: to get your healthy, carefully packed plants to your doorstep safely and efficiently, so you can focus on the joy of planting. Whether you’re creating a mini orchard on a patio or a berry-filled backyard haven, here’s everything you need to know about receiving your plants from our home in the Pacific Northwest to yours.
Our Shipping Promise: Care, From Ground to Doorstep
Every plant we ship is more than just an item in a box—it’s a living promise of future harvests. Our team in Kennewick, Washington, handles each order with the utmost care, blending generations of horticultural expertise with a genuine love for the land. We hand-select and pack each variety at the optimal time to ensure it arrives to you in perfect condition, ready to thrive.
📦 Order Processing: We carefully prepare your order within 1-2 business days. During peak seasons, we work diligently to maintain this timeline, ensuring your plants are shipped at the right moment for planting in your region.
🌍 Where We Ship: We are proud to empower fruit lovers across the globe! We ship to most worldwide destinations. (Please note, shipping to some remote areas and parts of Asia may be limited. You’ll be notified at checkout if any restrictions apply to your location).
Choose Your Shipping Method
We offer two clear and reliable shipping options to suit your needs and budget. Both methods use trusted carriers to ensure your plants are tracked and delivered securely.
Carrier: DHL or FedEx
Cost: A flat rate of $12.95.
Delivery Timeline: Your plants will typically arrive within 10-15 days after they leave our nursery. This is our recommended option for faster, tracked delivery.
Fast Tracked ReliableCarrier: EMS
Cost: FREE on all orders over $50!
Delivery Timeline: Your order will typically arrive within 15-25 days after shipment. A wonderful, cost-effective way to start your garden, especially when you’re stocking up on multiple plants for your edible paradise.
Economical Free Over $50 Perfect for BundlesWhen Your Plants Arrive: Unpacking & Getting Started
Your plants will arrive carefully packaged with their roots protected. For Bare Root plants (like many of our fruit trees and berries), the roots will be moist and packed in material to retain humidity. Potted plants will be secured to prevent soil spillage.
What to do:
- Open immediately upon receipt.
- Gently unpack and inspect your new plants.
- If you cannot plant immediately, keep the roots moist and store the plants in a cool, shaded place. Bare root plants can be “heeled in” in a temporary trench with moist soil.
- Refer to the included planting guide or our detailed online resources for the best start.
Our Guarantee: Your Success is Our Harvest
We stand behind the quality of every tree, bush, and vine. If you have any concerns about the condition of your plants upon arrival, please contact our dedicated customer support team at [email protected] within 15 days of receiving your order. We are here to help and ensure you are completely satisfied.
💳 Payment & Support: We accept all major payment methods for your convenience: Visa, MasterCard, JCB, and PayPal. Your transaction is secure, just like the future harvests you’re planting.
We’re not just sending you plants; we’re delivering the first chapter of your homegrown story. From our family at Raintree Nursery to your garden, we are honored to be your partner in cultivating joy, one leaf, one blossom, one delicious harvest at a time.
Ready to begin? Explore our nursery collection and imagine the abundance on its way to you.